Controlled mobility

Net 1/2014,  2014-04-16

The future is mobile. Companies often find mobility one big and sometimes inconceivable thing to tackle. What should they do?

”One can try to predict the future but they will most likely get it wrong. Development will be even faster than we today can imagine,” says Development Director Esa Aho of Fujitsu, and grins.

Net 114, mobilityDirector Hannu Kyllönen, the ”mobile handyman” of the application services, shares this view. ”New versions, platforms and devices are being introduced in a continuous stream, and development never stops. The youth that enter the workforce bring along with them new expectations and practices. They come with their own devices, configuring and coding their own stuff, leaving IT Management scratching their heads,” Kyllönen says.

”It takes massive resources to keep abreast with development. To what end should businesses take it upon their shoulders to handle it?”

These two mobile men have a simple solution: service.”The world is getting more and more complex at such a pace that we have no idea what will happen in just two years. If you now go and make major investments in some basic technology, it will be outdated or a pain in the butt in no time.  This is why you should get it as a service, which allows you to tap in with minor costs and without major risks,” Aho points out.

Fujitsu – The One Stop Shop

”Our mobile offering is the strongest on the market. We are the only company in Finland to offer all mobile components, hardware, connections, device management, application management, distribution, consulting. Everything,” Aho lists.

Although the smaller players in the industry may be agile and possess some serious know-how, Fujitsu’s asset is end-to-end expertise. ”Of course, the customer does not have to get everything from us. But we know the whole drill and therefore are able to deliver just the right missing piece, and in a way that it is adapted to the company’s ICT process.”

Kyllönen points out that primary focus must be on the end-user’s needs. And these needs may not be only about mobility.

”Mobilization too is not an end in itself, nor is it something that everyone needs first. In some cases it may turn out at our mobile workshop that, in fact, it pays for the company to first prioritize something else entirely. And we are able to offer that as well.”

Toward genuine digitization

For companies, the problem with mobility is its elusiveness. How to take on something you do not quite know what it is.

”The concept of mobility is obscure, it is difficult to define, and people hold quite different ideas about it. It has been said that mobility is everywhere, yet nowhere. Indeed, companies should not see it as something that is isolated, but as part in everything,” Kyllönen says.

Aho sees mobility as a tool that takes you to the final destination, digitization.”Fundamentally, it is all about digitization. Mobility is just the Trojan horse, the one thing that allows us to truly digitize the entire process,” Aho says.

”We look into an entire service event or an entire process from start to finish, what phases it contains and how we could fully digitize it.”

According to Aho, fully digitized means papers will not be carried from place A to place B at all.

”Only then is a process genuinely electronic when it can be run regardless of time and place. That is the point in all of this.”

Workshop turns mobility into euros

When an organization sets about to pondering the possibility of mobilization, it may be difficult to anticipate what good it might actually do. At Fujitsu’s Mobile Workshop we calculate how the mobilization of a process would translate into euros. Hannu Kyllönen points out that there is still a lot of change resistance in companies, there are those who doubt and do not see mobility as a given.

”Mobility raises a lot of interest in companies, but there are these old school people to whom things need to be justified to the last detail.  With our simulation tool we can turn mobilization into money and concretely demonstrate its benefits.”

At the workshop, we select one of the company’s processes for a closer look. Once we have discussed it with the business management, IT management and those involved in the process, we take the simulation tool and see how the process could be optimized with mobility. Will the costs go down? Will profitability increase? Is mobilization the answer or something else?

This workshop we launched last fall has been received very well. It takes a few weeks to complete the workshop with four half-day sessions. Fujitsu will provide the customer with action proposals, a solution architecture draft and a business case. The workshop is priced at 5,700 euros.

Did this wake your interest?
Please contact Hannu Kyllönen, tel. +358 400 757 829, hannu.kyllonen (at)

SAP relies on Fujitsu

What would exemplify Fujitsu’s service concept better than collaboration with the world’s leading software service provider SAP. Fujitsu offers all mobile applications built on SAP technology as a service for a fixed monthly fee.”For SAP, mobility is one of the cornerstones on which it invests more and more. They will still be on the market in 5–10 years,” says mobile architect Pekka Korsoff of Fujitsu.

Providing end-to-end service is one of SAP’s assets. ”It is not just about implementing mobile solutions but also about the related management tools, and about managing the entire lifecycle of applications”.

More Information

Published in the Net Magazine 1/2014,  2014-04-16

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